Penalty for delayed service
Penalty calculator for delayed services
You agreed on a completion date with a contractor in Lviv, but the work is delayed? Check the order and estimate: a daily penalty requires a separate price for the specific delayed work or service. Enter the confirmed days after the agreed deadline to get a reference amount for a written claim.
Estimate a delay penalty
Only for a consumer agreement in which the separate price of the delayed work or service is documented.
Check the contract, estimate, or order. A package price without a breakdown is unsuitable for a daily calculation.
Preliminary calculation
First confirm from the documents whether a separate price was set for the delayed work or service.
When the 3% per day rule applies
Part five of Article 10 of Law No. 1023-XII provides for a penalty for delay in performing work or providing a service to a consumer. This calculation applies only where the price of the specific delayed work or service is determined separately.
If there is no separate price, the Supreme Court treats 3% of the total order value as a one-time charge, not 3% for each day. In this situation, the tool does not provide a monetary result.
Calculation methodology
How the result was calculated
Check whether you ordered the work or service as a consumer and whether a special legal regime applies.
Find a separate price for the delayed work or service in the contract, estimate, or order.
Record the last agreed date and the number of calendar days after it until performance or the calculation date.
Multiply the separate price by 3% and by the number of days; round only the final amount to the nearest kopeck.
Compare the arithmetic with the evidence, exceptions, termination of the agreement, and limitation period.
Example
Example of an order in Lviv
A family in Lviv ordered restoration of individual wooden doors; the order records the price of this work and the completion date. The work acceptance report was signed after the deadline.
- Separate price for door restoration: UAH 8,500
- There are 6 confirmed calendar days after the end date
- The order remained in effect during the delay
Preliminary penalty: 8,500 × 3% × 6 = UAH 1,530.
Compare the order, actual performance date, any possible delay by the customer, and proof that the demand was delivered.
Documents for a claim
- Contract or order describing the work, final deadline, and contractor’s details.
- An estimate or invoice that separately states the price of the delayed work or service.
- Receipt, payment records, correspondence, and evidence of materials being provided or the consumer meeting their obligations.
- Acceptance certificate, notice of readiness or other evidence of the actual completion date.
- Written complaint with a day count and proof of service on the enforcement officer.
Frequently asked questions
Why can’t I enter the total order value?
A daily calculation requires an established separate price for the delayed work or service. If there is none, the Supreme Court’s conclusion treats 3% of the total price as a one-time charge.
What date should the count start from?
From the day after the last performance date agreed in writing. If the deadline is disputed or was agreed by the hour, check it individually.
Does a penalty accrue after the contract is terminated?
This calculator does not include that period. The consequences of ending the agreement and the scope of claims must be checked separately.
Can the tool be used for warranty repairs?
No. A different legal regime applies, with a separate penalty calculator.
Will the full amount shown be awarded?
Not necessarily. Evidence of the agreement, price, and delay is required; the court assesses the defenses and may reduce the penalty.
Resources for your situation
Calculations and checks
Official sources
- Law of Ukraine “On Consumer Protection” No. 1023-XIIArticle 10, parts 5–6: penalties for delayed work or services and liability limits.
- Civil Code of UkraineArticles 258, 253–254, and 551: limitation periods, deadlines, and possible reduction of a penalty.
- Review of the Grand Chamber of the Supreme Court’s case lawConclusion on a one-time 3% of the total order value when the price of an individual service is not specified.
- Law of Ukraine No. 3153-IXSource for checking when the new consumer law enters into force.
- Prepared
- The methodology was prepared by the website editorial team based on official sources.
- Important
- The preliminary arithmetic estimate does not replace review of the contract and evidence.
Current as of . The calculation is preliminary and depends on the documents and circumstances.
Free initial consultation
Need to check the claim against the enforcement officer?
In Lviv or Lviv Oblast, first identify the service provider from the agreement and receipt, and check the estimate and completion report; those documents can be used to prepare a targeted complaint.
- the calculator result can serve as a reference for a conversation
- documents, deadlines, or contract terms may change the conclusion
- briefly describe the circumstances in the form if needed