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Con­sumer pro­tec­tion · Kyiv

State Service of Ukraine on Food Safety and Consumer Protection

Com­plaints about goods, ser­vices and con­sumer rights vi­o­la­tions.

Of­fi­cial nameДер­жав­на служба Укра­ї­ни з питань без­пе­чно­сті хар­чо­вих про­ду­ктів та за­хи­сту спо­жи­ва­чів

For en­quiries from Lviv and Lviv Oblast: check the of­fi­cial website for a re­gion­al office or remote sub­mis­sion. A central au­thor­i­ty’s address does not mean that an in-person visit is re­quired.

Institution contact details

Mailing address

1 Borysa Hrinchenka Street, Kyiv

Sources checked

Before applying

  1. Check whether your matter falls within this in­sti­tu­tion’s powers and service area.
  2. Check the of­fi­cial website for the pro­ce­dure, re­quired doc­u­ments and online ap­pli­ca­tion options.
  3. Keep copies of sub­mit­ted doc­u­ments and proof of ac­cep­tance. Time limits depend on the type of ap­pli­ca­tion.

Office hours may differ from public re­cep­tion hours. Before vis­it­ing, check ap­point­ments, re­quired doc­u­ments and any changes.

Check the of­fi­cial re­cep­tion pro­ce­dure before vis­it­ing. A pub­lished address does not imply ad­mis­sion without an ap­point­ment.

Useful guides

Practical guideHow to exchange or return goods of proper quality within 14 daysA practical guide to exchanging goods of proper quality: the 14-day period, exceptions, proof of purchase, a written request and refund terms.Practical guideHow to cancel an online purchase and notify the sellerA step-by-step guide to withdrawing from a distance contract: the correct date, seller confirmation, exceptions, notice wording, and evidence.

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Whole category: Consumer protection

Official sources

Consumer protection

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