Doc­u­ments and appeals

How to submit an appeal to the prosecutor’s office and get a response

An appeal to the pros­e­cu­tor’s office works only when you iden­ti­fy the correct pro­ce­dure and the re­cip­i­ent’s powers. For res­i­dents of Lviv and the region, this guide ex­plains how to dis­tin­guish an or­di­nary ap­pli­ca­tion or com­plaint from a crime report, pro­ce­dur­al motion, or in­for­ma­tion request, and how to keep proof of reg­is­tra­tion.

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Current
8 August 2026
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5 min
Focus
Lviv
Briefly

What you should know

  • First iden­ti­fy the doc­u­ment’s pro­ce­dure: or­di­nary appeal, report of a crim­i­nal offense, motion under the Crim­i­nal Pro­ce­dure Code, or public in­for­ma­tion request.
  • Address the appeal to the pros­e­cu­tor’s office with au­thor­i­ty over the issue; do not use it in place of a court appeal or a com­plaint under another special pro­ce­dure.
  • Iden­ti­fy the ap­pli­cant, provide contact details, de­scribe the issue, make a clear request, and list at­tach­ments; an anony­mous or il­leg­i­ble appeal may not receive the ex­pect­ed review.
  • Keep the in­com­ing number, elec­tron­ic con­fir­ma­tion, or postal ev­i­dence because the re­sponse period is tied to receipt and reg­is­tra­tion.

When you may need this

An or­di­nary appeal to a pros­e­cu­tor’s office is ap­pro­pri­ate when a citizen asks the office to review an ap­pli­ca­tion, pro­pos­al, or com­plaint within its au­thor­i­ty, provide a rea­soned re­sponse, or examine an or­ga­ni­za­tion­al issue. It is not a uni­ver­sal way to over­turn a court de­ci­sion, make the police take a pro­ce­dur­al action, or replace a special com­plaint.

The key is to iden­ti­fy the doc­u­ment’s legal pro­ce­dure, not just its title. If you report signs of a crim­i­nal offense, the Crim­i­nal Pro­ce­dure Code applies. If you are already a par­tic­i­pant in crim­i­nal pro­ceed­ings and ask for a pro­ce­dur­al action, the doc­u­ment may be a motion. If you need a copy of an ex­ist­ing doc­u­ment, you may need a public in­for­ma­tion request. It is better to sep­a­rate mixed issues into dis­tinct doc­u­ments so each part has a clear dead­line and route.

For Lviv and the region, do not au­to­mat­i­cal­ly address every­thing to the Lviv Re­gion­al Pros­e­cu­tor’s Office. Check whether the issue belongs to a par­tic­u­lar dis­trict pros­e­cu­tor’s office, the re­gion­al level, or the Office of the Pros­e­cu­tor General. Verify the current channel and office name on an of­fi­cial website im­me­di­ate­ly before filing: or­ga­ni­za­tion­al struc­ture and contact details can change.

What time limit or procedure applies

An or­di­nary appeal that needs no further ex­am­i­na­tion must be re­viewed prompt­ly, but no later than 15 days from receipt. The general period is no more than one month from the date it is re­ceived. If the issue cannot be re­solved within a month, an au­tho­rized person may set another period, but the total cannot exceed 45 days, and the ap­pli­cant must be no­ti­fied.

These are three dif­fer­ent bench­marks; they do not give the office an au­to­mat­ic right to choose the 45th day. Use the appeal review dead­line cal­cu­la­tor to see all limits from the con­firmed reg­is­tra­tion date. The cal­cu­la­tor also shows the five-day bench­mark for for­ward­ing a doc­u­ment to the proper au­thor­i­ty.

If you need an ex­ist­ing copy of a doc­u­ment or record­ed data, use the sep­a­rate guide on how to submit a public in­for­ma­tion request. Its cal­en­dar counts working days from con­firmed receipt by the proper in­for­ma­tion holder and does not replace the dead­lines for an or­di­nary appeal.

These dead­lines do not apply to a report of a crim­i­nal offense. Article 214 of the Crim­i­nal Pro­ce­dure Code es­tab­lish­es a sep­a­rate duty to enter in­for­ma­tion in the Unified Reg­is­ter of Pre-Trial In­ves­ti­ga­tions. Pro­ce­dur­al motions, com­plaints about de­ci­sions or in­ac­tion, and public in­for­ma­tion re­quests also have their own rules. That is why you iden­ti­fy the route before cal­cu­lat­ing the dead­line.

How to proceed step by step

First, define one prac­ti­cal ob­jec­tive. In the opening section, provide your name, re­sponse address, contact details, and the re­cip­i­ent. Then briefly set out the time­line: what hap­pened, who made a de­ci­sion and when, which doc­u­ments support it, and what earlier appeals you have filed.

Avoid a vague demand to “take mea­sures” in the request section. Ask for an action within the re­cip­i­ent’s au­thor­i­ty: review a spe­cif­ic com­plaint, provide a rea­soned re­sponse, notify you of for­ward­ing to the proper au­thor­i­ty, or explain the de­ci­sion made. Number the at­tach­ments and refer to them in the text.

Before filing, check the current of­fi­cial channel of the Lviv Re­gion­al Pros­e­cu­tor’s Office or the rel­e­vant dis­trict pros­e­cu­tor’s office. For mail, it is best to use an in­ven­to­ry of en­clo­sures; when filing in person, obtain a stamp on your copy; for elec­tron­ic sub­mis­sion, keep not only the sent message but also con­fir­ma­tion of receipt or reg­is­tra­tion.

What to check before filing

Make sure you are not using an or­di­nary appeal to get around a shorter pro­ce­dur­al dead­line. If the issue is failure to enter in­for­ma­tion in the Unified Reg­is­ter of Pre-Trial In­ves­ti­ga­tions, failure to con­sid­er a motion, or other in­ac­tion in crim­i­nal pro­ceed­ings, use the guide on chal­leng­ing an in­ves­ti­ga­tor’s or pros­e­cu­tor’s in­ac­tion and the sep­a­rate 10-day dead­line cal­cu­la­tor.

Match the re­cip­i­ent to your request. The pros­e­cu­tor’s office does not review a court de­ci­sion simply because a citizen dis­agrees with it, and it does not replace the au­thor­i­ty em­pow­ered to decide an ad­min­is­tra­tive, em­ploy­ment, or housing matter. If ju­ris­dic­tion is unclear, ask for the doc­u­ment to be routed to the proper office, while also check­ing the special dead­line for con­tact­ing the com­pe­tent au­thor­i­ty or court.

Check per­son­al data and at­tach­ments sep­a­rate­ly. Do not send orig­i­nal doc­u­ments unless nec­es­sary. Include only in­for­ma­tion needed for review in copies, and explain and protect sen­si­tive data about third parties in pro­por­tion to the purpose of the appeal.

When to consult a lawyer

Consult a lawyer if the doc­u­ment re­sem­bles a crime report, a com­plaint about in­ac­tion, and an or­di­nary appeal at the same time; if a crim­i­nal pro­ceed­ing number has already been as­signed; if the dead­line to apply to an in­ves­ti­gat­ing judge or another court is ap­proach­ing; or if the office keeps for­ward­ing the doc­u­ment without re­solv­ing the sub­stance.

For an ap­pli­cant in Lviv or a com­mu­ni­ty in the region, legal advice is es­pe­cial­ly useful before filing again. A lawyer can sep­a­rate mixed re­quests, match them to the powers of the dis­trict or re­gion­al pros­e­cu­tor’s office, prepare an ev­i­dence list, and de­ter­mine whether you need an or­di­nary appeal, a pro­ce­dur­al com­plaint, or a par­al­lel court step.

No reply to an ordinary appeal: keep the procedures separate

Appeal concerning an unanswered organisational request

The text and files are in Ukrain­ian. The model ad­dress­es the head of the office that re­ceived the orig­i­nal appeal; it is not a com­plaint against an in­ves­ti­ga­tor in crim­i­nal pro­ceed­ings.

The doc­u­ment text and files are in Ukrain­ian. Ex­pla­na­tions are pro­vid­ed in the se­lect­ed site lan­guage.

Educational document context

Educational scenario

Гро­ма­дян­ка про­сить ке­рів­ни­ка органу про­ку­ра­ту­ри пе­ре­ві­ри­ти від­су­тність від­по­віді на власне ор­га­ні­за­цій­не звер­не­н­ня щодо до­сту­пно­сті при­йо­му. Пи­та­н­ня не сто­су­є­ться кри­мі­наль­но­го про­ва­дже­н­ня чи запиту на пу­блі­чну ін­фор­ма­цію.

Example assumptions

  • Пер­вин­не звер­не­н­ня мі­сти­ло пи­та­н­ня ор­га­ні­за­ції осо­би­сто­го при­йо­му та до­сту­пно­сті входу, а не вимогу надати вже ство­ре­ний до­ку­мент.
  • Отри­ма­н­ня ор­га­ном під­твер­дже­но; за­яв­ни­ця не отри­ма­ла ні від­по­віді, ні по­ві­дом­ле­н­ня про про­дов­же­н­ня чи пе­ре­си­ла­н­ня.
  • Оскар­жу­є­ться ор­га­ні­за­ція роз­гля­ду, а не рі­ше­н­ня про­ку­ро­ра за КПК; кон­кре­тний по­са­до­вець, чиї дії оскар­жу­ю­ться, не є адре­са­том скарги.

Scope of application

  • Не для вне­се­н­ня ві­до­мо­стей до ЄРДР, про­це­су­аль­них кло­по­тань або оскар­же­н­ня по­ста­но­ви слід­чо­го чи про­ку­ро­ра.
  • Не є за­пи­том на пу­блі­чну ін­фор­ма­цію і не за­сто­со­вує його строки.
  • Не дає про­ку­ра­ту­рі пов­но­ва­жень за­галь­но­го на­гля­ду за будь-яким при­ва­тним спором і не за­мі­нює су­до­во­го оскар­же­н­ня.

Completed educational example

Ed­u­ca­tion­al example and blank. The person, private ad­dress­es, events and payment details are fic­tion­al; actual cer­tifi­cates, re­ceipts and sig­na­tures are not re­pro­duced. Before use, check your cir­cum­stances and the current pro­ce­dure.

Адре­сат: Ге­не­раль­но­му про­ку­ро­ру, Офіс Ге­не­раль­но­го про­ку­ро­ра; 01011, м. Київ, вул. Рі­зни­цька, 13/15.

За­яв­ник: На­вчаль­на Олена Іва­нів­на (ви­га­да­на особа).

Адреса: м. На­вчаль­не, вул. Умовна, 7, кв. 2 (ви­га­да­на адреса).

Зв’язок: olena@example.invalid.

Звернення щодо ненадання відповіді

По­да­н­ня: 1 ве­ре­сня 2026 року адре­сат отри­мав моє звер­не­н­ня про до­сту­пний осо­би­стий прийом для ма­ло­мо­біль­ної людини; по­што­ве під­твер­дже­н­ня вру­че­н­ня лише опи­са­но. Від­по­відь: на 30 жовтня 2026 року від­по­віді, по­ві­дом­лень про про­дов­же­н­ня чи пе­ре­си­ла­н­ня немає; пошту й еле­ктрон­ну скринь­ку пе­ре­ві­ре­но.

Це ор­га­ні­за­цій­не звер­не­н­ня за За­ко­ном Укра­ї­ни «Про звер­не­н­ня гро­ма­дя­н», не пи­та­н­ня кри­мі­наль­но­го про­ва­дже­н­ня за КПК, не пе­ре­гляд су­до­во­го рі­ше­н­ня і не запит на пу­блі­чну ін­фор­ма­цію.

Стаття 20 цього Закону: до місяця; за на­ле­жно­го про­дов­же­н­ня з по­ві­дом­ле­н­ням за­яв­ни­ка — до 45 днів. Роз­ра­ху­нок: від 1 ве­ре­сня до 30 жовтня 2026 року — 59 ка­лен­дар­них днів: понад місяць і 45 днів.

Прошу
  1. Пе­ре­ві­ри­ти ре­є­стра­цію й рух звер­не­н­ня; по­ві­до­ми­ти дату отри­ма­н­ня, вхі­дний номер і від­по­від­аль­ний під­роз­діл.
  2. Роз­гля­ну­ти пи­та­н­ня до­сту­пно­го осо­би­сто­го при­йо­му в межах ком­пе­тен­ції; надати мо­ти­во­ва­ну від­по­відь. Якщо її вже над­си­ла­ли — надати копію, дату, номер і спосіб від­прав­ле­н­ня.
  3. У разі пе­ре­си­ла­н­ня або про­дов­же­н­ня строку по­ві­до­ми­ти під­ста­ву, дату, адре­са­та й надати копію по­ві­дом­ле­н­ня.
  4. Не пе­ре­да­ва­ти скаргу на ви­рі­ше­н­ня по­са­до­вій особі, чиї дії чи без­ді­яль­ність оскар­жу­ю­ться. Від­по­відь прошу пи­сьмо­во на за­зна­че­ну адресу.

До­да­тки:

1. Копія звер­не­н­ня — 1 арк. 2. Копія під­твер­дже­н­ня вру­че­н­ня — 1 арк. Докази лише опи­са­но.

Дата: 30 жовтня 2026 року (на­вчаль­на дата). Підпис: не від­тво­рю­є­ться.

What to check when completing the template

Recipient
The Pros­e­cu­tor General’s Office is used for its own or­gan­i­sa­tion­al matter. Do not au­to­mat­i­cal­ly send every local com­plaint there.
Earlier appeal
The example assumes receipt on 1 Sep­tem­ber and no re­sponse as of 30 October 2026. State your con­firmed date and actual no­ti­fi­ca­tions.
Signature and evidence
Sign and date the paper text. For an elec­tron­ic appeal, check manda­to­ry details and the of­fi­cial channel; the law does not require a qual­i­fied elec­tron­ic sig­na­ture.
View the blank template

Адре­сат: [Ке­рів­ник на­ле­жно­го органу про­ку­ра­ту­ри та адреса].

За­яв­ник: [ПІБ за­яв­ни­ка].

Адреса: [Адреса про­жи­ва­н­ня і ли­сту­ва­н­ня].

Зв’язок: [Наявні засоби зв’язку].

Звернення щодо ненадання відповіді

По­да­н­ня: [Дата отри­ма­н­ня, пре­дмет і доказ пер­вин­но­го звер­не­н­ня]. Від­по­відь: [Що саме не отри­ма­но та коли це пе­ре­ві­ре­но].

Це ор­га­ні­за­цій­не звер­не­н­ня за За­ко­ном Укра­ї­ни «Про звер­не­н­ня гро­ма­дя­н», не пи­та­н­ня кри­мі­наль­но­го про­ва­дже­н­ня за КПК, не пе­ре­гляд су­до­во­го рі­ше­н­ня і не запит на пу­блі­чну ін­фор­ма­цію.

Стаття 20 цього Закону: до місяця; за на­ле­жно­го про­дов­же­н­ня з по­ві­дом­ле­н­ням за­яв­ни­ка — до 45 днів. Роз­ра­ху­нок: [Пе­ре­вір­ка строку з ура­ху­ва­н­ням отри­ма­н­ня, від­по­віді, про­дов­же­н­ня або пе­ре­си­ла­н­ня].

Прошу
  1. Пе­ре­ві­ри­ти ре­є­стра­цію й рух звер­не­н­ня; по­ві­до­ми­ти дату отри­ма­н­ня, вхі­дний номер і від­по­від­аль­ний під­роз­діл.
  2. Роз­гля­ну­ти пи­та­н­ня до­сту­пно­го осо­би­сто­го при­йо­му в межах ком­пе­тен­ції; надати мо­ти­во­ва­ну від­по­відь. Якщо її вже над­си­ла­ли — надати копію, дату, номер і спосіб від­прав­ле­н­ня.
  3. У разі пе­ре­си­ла­н­ня або про­дов­же­н­ня строку по­ві­до­ми­ти під­ста­ву, дату, адре­са­та й надати копію по­ві­дом­ле­н­ня.
  4. Не пе­ре­да­ва­ти скаргу на ви­рі­ше­н­ня по­са­до­вій особі, чиї дії чи без­ді­яль­ність оскар­жу­ю­ться. Від­по­відь прошу пи­сьмо­во на за­зна­че­ну адресу.

До­да­тки:

[Наявні під­твер­дже­н­ня].

Дата: [Дата нового звер­не­н­ня]. Підпис: [Вла­сно­ру­чний підпис].

Files to read and complete

PDF pre­serves the layout. DOCX con­tains a tem­plate with named blanks. Check your own cir­cum­stances and at­tach­ments before use.

Sources and review

Checked

Documents

What to prepare

  • The appeal text, with a date, sig­na­ture, re­sponse address, and clearly worded request.
  • Doc­u­ments, cor­re­spon­dence, de­ci­sions, and other ma­te­ri­als sup­port­ing the cir­cum­stances de­scribed.
  • Postal in­ven­to­ry of en­clo­sures, receipt, elec­tron­ic con­fir­ma­tion, or a copy stamped with an in­com­ing number.
  • Pre­vi­ous replies from au­thor­i­ties if the appeal con­cerns their de­ci­sions, in­ac­tion, or for­ward­ing to the proper au­thor­i­ty.
  • A sep­a­rate time­line of events with dates, of­fi­cials, and ref­er­ences to at­tach­ments.
Risks

Common mistakes

  • Calling a doc­u­ment a “crime report” while asking only for a general re­sponse, or, con­verse­ly, hiding a crime report in an or­di­nary com­plaint.
  • Sending a general demand to “conduct an in­spec­tion” without facts, doc­u­ments, a spe­cif­ic request, or an ex­pla­na­tion of why the issue falls within the pros­e­cu­tor’s au­thor­i­ty.
  • Im­me­di­ate­ly con­tact­ing the highest au­thor­i­ty without check­ing the ju­ris­dic­tion of the re­gion­al or dis­trict pros­e­cu­tor’s office and any prior re­sponse.
  • Failing to keep proof of receipt and then cal­cu­lat­ing the dead­line only from the date written on the ap­pli­cant’s own doc­u­ment.

Official sources

Prepared
This ma­te­r­i­al was pre­pared for the website’s ref­er­ence section based on of­fi­cial sources.
Control
Before pub­li­ca­tion, the editors check legal state­ments against the cited of­fi­cial sources and the date they were current.
Important
This guide is in­for­ma­tion­al. A de­ci­sion re­quires review of the doc­u­ments, dead­lines, and factual cir­cum­stances.

Current as of . The ma­te­r­i­al depends on the doc­u­ments and cir­cum­stances of the spe­cif­ic case.

Frequently asked questions

Frequently asked questions

Can I submit an appeal to the prosecutor’s office by email?

Yes, if the office pro­vides a current of­fi­cial channel and the appeal con­tains the re­quired in­for­ma­tion. Check the address on the of­fi­cial website and keep tech­ni­cal proof of sending and reg­is­tra­tion.

What is the response deadline for an ordinary appeal?

An appeal that needs no further ex­am­i­na­tion should be re­solved prompt­ly, but no later than 15 days; the general limit is one month. With a jus­ti­fied ex­ten­sion, the total period cannot exceed 45 days, and the ap­pli­cant must be no­ti­fied.

What happens if the issue is outside the prosecutor’s jurisdiction?

The appeal must be for­ward­ed to the proper au­thor­i­ty within five days and the ap­pli­cant no­ti­fied. But if you are chal­leng­ing a court de­ci­sion or need a special pro­ce­dur­al com­plaint, simple for­ward­ing will not restore an expired dead­line.

Is an appeal to the prosecutor’s office a crime report?

Not au­to­mat­i­cal­ly. A report of a crim­i­nal offense has sep­a­rate con­se­quences under the Crim­i­nal Pro­ce­dure Code, in­clud­ing rules on the Unified Reg­is­ter of Pre-Trial In­ves­ti­ga­tions. Clearly state the facts and request in the text; do not rely on the doc­u­ment’s title alone.

Where should I complain if there is no response?

First confirm reg­is­tra­tion, check whether the appeal was for­ward­ed or an ex­ten­sion notice was issued, and iden­ti­fy the doc­u­ment’s pro­ce­dure. The next step may be an appeal to a higher office, court pro­ceed­ings, or a pro­ce­dur­al com­plaint; the subject matter de­ter­mines the choice.

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Need help with: Appeal to the prosecutor’s office?

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  • a phone number or brief de­scrip­tion is enough
  • after the first contact, the next step should be clear
  • during the first con­ver­sa­tion, we will clarify the doc­u­ments needed and the scope of help

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