LSILegal security in LvivLaw firm · Lviv
ENG
+380 (66) 054 28 04Consultation

Re­sponse period for an in­for­ma­tion request

Public information request response deadline calculator

Enter the con­firmed date the request was re­ceived by the spe­cif­ic in­for­ma­tion holder that has the re­quest­ed in­for­ma­tion. For res­i­dents of Lviv and com­mu­ni­ties in the region, the cal­cu­la­tor sep­a­rates the usual five working days from the ex­cep­tion­al 48-hour pro­ce­dure and shows when to check for an ex­ten­sion notice.

Legal workflow with calculations and documents
Current
August 18, 2026
Value
0 ₴
Online tool

Check the applicable regime and end date

First de­ter­mine whether you are re­quest­ing in­for­ma­tion that already exists. Then select the general period or 48 hours only if the cri­te­ria in part two of Article 20 of the Law are met.

What exactly are you requesting?

The time limit under the Law “On Access to Public In­for­ma­tion” can be cal­cu­lat­ed after con­firm­ing the proper in­for­ma­tion holder.

Which time limit are you checking?

Use the in­com­ing stamp, elec­tron­ic con­fir­ma­tion, or other ev­i­dence. The day of receipt is not counted in the 5 or 20 working days.

An ex­ten­sion is pos­si­ble because of a large volume of in­for­ma­tion or the need to search a sub­stan­tial amount of data. Notice must be pro­vid­ed no later than the orig­i­nal 5 working days.

Preliminary response deadline

estimated period is running
General time limit — 5 working days17 November 2026

20 working days is the overall limit from receipt, not another 20 days after the initial five.

Confirmed receipt
10 No­vem­ber 2026
Start of counting
11 No­vem­ber 2026
General time limit — 5 working days
17 No­vem­ber 2026
Overall extension limit — 20 working days
8 De­cem­ber 2026
Extension notice must be sent by
17 No­vem­ber 2026
Deadline status
es­ti­mat­ed period is running: in 7 days

Working days are cal­cu­lat­ed using the trans­par­ent as­sump­tion of Monday–Friday. The records cus­to­di­an’s actual sched­ule may differ; during martial law, the cal­cu­la­tor does not au­to­mat­i­cal­ly exclude public hol­i­days that fall on week­days.

Check the request and proof of receipt

The brief summary is easy to paste into a message to a lawyer or save for your­self.

Check the request and proof of receipt

How the Law distinguishes three calendar limits

Article 20 of the Law “On Access to Public In­for­ma­tion” sets a general period of up to five working days. If a request covers a large volume of in­for­ma­tion or re­quires search­ing a sub­stan­tial amount of data, the holder may extend review to 20 working days, but must explain the ex­ten­sion and notify the re­quester no later than five working days.

A re­sponse within 48 hours is a sep­a­rate ex­cep­tion for public-in­ter­est sit­u­a­tions ex­press­ly defined by law. The re­quester must explain the urgency. This is not a shorter dead­line for any doc­u­ment needed quickly.

A public in­for­ma­tion request seeks in­for­ma­tion that already exists and has been record­ed. A request to resolve a problem, conduct an in­spec­tion, explain reasons beyond ex­ist­ing doc­u­ments, or make a de­ci­sion usually falls under the cit­i­zens’ appeals pro­ce­dure or another process.

Calculation methodology

Cal­en­dar cal­cu­la­tion method­ol­o­gy

  1. The user selects the stan­dard or jus­ti­fied urgent request mode.

  2. The start date is the con­firmed date the proper au­thor­i­ty re­ceives the request; the day of receipt is not counted.

  3. For the or­di­nary pro­ce­dure, count Monday through Friday up to the fifth working day.

  4. From the same date, the twen­ti­eth working day is sep­a­rate­ly iden­ti­fied as the general limit of a pos­si­ble ex­ten­sion.

  5. For the ex­pe­dit­ed pro­ce­dure, add exactly 48 con­tin­u­ous hours in the Europe/Kyiv time zone to the con­firmed receipt time.

Example

Example of a request in Lviv Oblast

A res­i­dent of Stryi re­ceived con­fir­ma­tion that on August 14, 2026, the proper records cus­to­di­an reg­is­tered a request for a copy of an ex­ist­ing de­ci­sion and its at­tach­ments.

  • Regime: or­di­nary request for ex­ist­ing public in­for­ma­tion
  • Date re­ceived by the proper in­for­ma­tion holder: 14.08.2026
  • Work cal­en­dar: Monday–Friday, without sep­a­rate­ly ex­clud­ing public hol­i­days

The pre­lim­i­nary overall re­sponse dead­line is August 21, 2026. If there are legal grounds for an ex­ten­sion, notice of it must also arrive within the initial five working days, and the overall ex­tend­ed dead­line is Sep­tem­ber 11, 2026.

Before con­clud­ing that a delay oc­curred, check proof of receipt, whether the re­cip­i­ent is the proper in­for­ma­tion holder, its actual work sched­ule, and the con­tents of any ex­ten­sion notice.

What to keep to track the deadline

  • The full text of the request, in­clud­ing date, ad­dressee, pre­ferred method of re­ceiv­ing a re­sponse, and list of re­quired doc­u­ments or data.
  • In­com­ing ref­er­ence number, elec­tron­ic con­fir­ma­tion, postal de­liv­ery notice, or other ev­i­dence of the time of receipt.
  • Notice that the request was re­ferred and proof of the date the proper in­for­ma­tion holder re­ceived it.
  • Ex­ten­sion notice with a spe­cif­ic ex­pla­na­tion of the large volume or the need to search a sub­stan­tial amount of data.
  • For the 48-hour pro­ce­dure, provide the text jus­ti­fy­ing urgency and the exact time the request was re­ceived.
  • The re­sponse, en­ve­lope or tech­ni­cal email headers to verify the sending date.

Frequently asked questions

From what date should the five working days be counted?

From con­firmed receipt of the request by the proper in­for­ma­tion holder, ex­clud­ing the receipt date. The date a letter was sent does not always match the date it arrived.

Are 20 working days added after the first five?

No. Up to 20 working days is the general ex­tend­ed limit from receipt of the request. The in­for­ma­tion holder must notify the re­quester of the reason for ex­ten­sion no later than the orig­i­nal five working days.

When can you request a response within 48 hours?

Only when the request con­cerns cir­cum­stances defined in Article 20, in­clud­ing threats to life, liberty, or safety, en­vi­ron­men­tal con­di­tions, product quality, or emer­gen­cies. The grounds must be specif­i­cal­ly ex­plained.

What changes if the request is forwarded to another authority?

To track the new period in prac­tice, record when the request was re­ceived by the proper in­for­ma­tion holder and count from that date. Do not au­to­mat­i­cal­ly use the date the first, im­prop­er re­cip­i­ent re­ceived it.

Does martial law suspend the response deadline?

There is no general au­to­mat­ic pause. The actual ability to provide spe­cif­ic in­for­ma­tion, the au­thor­i­ty’s working sched­ule, and lawful access re­stric­tions need sep­a­rate review.

How is an information request different from a citizen’s appeal?

The request seeks ex­ist­ing public in­for­ma­tion. An ap­pli­ca­tion or com­plaint asks to resolve an issue, review conduct, or protect a right and is subject to dif­fer­ent time limits. It is better to sep­a­rate mixed re­quests.

Resources for your situation

Calculations and checks

Guidance and instructions

How to request public information and receive a responseLearn how to request existing public information, choose the information holder, confirm receipt, and track the response deadline.How to submit an appeal to the prosecutor’s office and get a responseLearn when an ordinary appeal to the prosecutor’s office is appropriate, how to choose the recipient, confirm registration, and track the response deadline.How to challenge a government authority decision in administrative courtWe explain how to check administrative jurisdiction, deadlines, venue, evidence, and claims against a government authority.

Official sources

Prepared
The method­ol­o­gy was pre­pared by the website ed­i­to­r­i­al team based on of­fi­cial sources.
Important
The tool pro­vides a pre­lim­i­nary cal­en­dar ref­er­ence and does not replace analy­sis of the request, proof of receipt, and the working arrange­ments of the spe­cif­ic in­for­ma­tion holder.

Current as of . The cal­cu­la­tion is pre­lim­i­nary and depends on the doc­u­ments and cir­cum­stances.

Free initial con­sul­ta­tion

Is the records custodian silent or did they extend the deadline incorrectly?

Submit an ap­pli­ca­tion if you need to dis­tin­guish a request from an appeal, check proof of receipt and grounds for an ex­ten­sion, or prepare a com­plaint about failure to provide in­for­ma­tion in Lviv or Lviv Oblast.

  • the cal­cu­la­tor result can serve as a ref­er­ence for a con­ver­sa­tion
  • doc­u­ments, dead­lines, or con­tract terms may change the con­clu­sion
  • briefly de­scribe the cir­cum­stances in the form if needed

Popular search­es

Your query stays on this device